Customer Experience Specialist I

Remote Jobs; United States; Remote; USD 42,000 - 50,000; Full time

Job summary

A leading nonprofit organization is seeking a dedicated customer service representative to support domestic customers. This role offers a salary of up to $50,000 annually, comprehensive benefits, and the opportunity for career advancement. You will be responsible for managing customer inquiries and processing orders in a supportive work environment focused on global health and scientific research.

Benefits

Comprehensive medical coverage

Life insurance

Wellness subsidies

Flexible remote work

Qualifications

• 2-5 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as primary contact for domestic customers via phone, email, and chat.
• Process orders and manage distribution, addressing inquiries.

Skills

Communication

Problem Solving

Education

High school diploma

Tools

CRM

ERP

Job description

Employer Industry: Nonprofit Biological Resources and Standards Organization

Why consider this job opportunity:
- Salary up to $50,000 annually
- Opportunity for career advancement and recognition within a mission-focused nonprofit organization
- Comprehensive medical coverage and additional benefits, including life insurance and wellness subsidies
- Flexible remote work with occasional site visits to Manassas, VA
- Supportive work environment dedicated to improving global health and scientific research

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for domestic customers, responding to inquiries via phone, email, and chat
- Process orders and manage distribution, addressing inquiries related to permits, shipping, and order tracking
- Utilize product documentation and training materials to assist with basic product inquiries
- Record customer interactions and issues to support data reviews and improvements
- Elevate complex inquiries to higher-level specialists when necessary

What is Required (Qualifications):
- High school diploma and 2-5 years of experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM, ERP, and phone systems
- Ability to effectively manage multiple tasks in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Previous experience in a fast-paced customer service environment
- Basic understanding of life sciences or biology
- Familiarity with various communication channels, including chat and email
- Commitment to continuous learning and improvement in customer service skills

#Nonprofit #CustomerService #CareerOpportunity #HealthcareSupport #RemoteWork

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