Customer Relations Specialist — Growth & Perks (Bilingual)

Bryce Welborn - State Farm Agent; Harker Heights (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Opportunity for advancement

Job summary

Bryce Welborn - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service in a busy local agency. You will handle inquiries, update records, and support retention efforts while collaborating with other team members to meet community needs.

The role emphasizes clear communication, problem-solving, and a calm approach to high-stress situations, with bilingual Spanish preferred to serve a diverse customer base.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Stress management

Spanish bilingual

Job description

Bryce Welborn - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service in a busy local agency. You will handle inquiries, update records, and support retention efforts while collaborating with other team members to meet community needs.

The role emphasizes clear communication, problem-solving, and a calm approach to high-stress situations, with bilingual Spanish preferred to serve a diverse customer base.