Bilingual Customer Care & Retention Specialist

Ryan Stegall - State Farm Agent; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ryan Stegall - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support growth of the agency. You will handle inquiries, coordinate with team members, and anticipate community needs while maintaining records and contributing to retention initiatives.

Ideal candidates have strong communication and problem-solving skills, experience in customer service, and the ability to stay calm in high-stress situations. Bilingual Spanish is a plus.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Ryan Stegall - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support growth of the agency. You will handle inquiries, coordinate with team members, and anticipate community needs while maintaining records and contributing to retention initiatives.

Ideal candidates have strong communication and problem-solving skills, experience in customer service, and the ability to stay calm in high-stress situations. Bilingual Spanish is a plus.