Bilingual Customer Experience & Retail Sales Specialist

Sherwin-Williams Co.; Lower Providence Township (PA); On-site; USD 19,000 - 30,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist customers in-person and by phone, identify needs, and recommend Sherwin-Williams products. The role focuses on delivering excellent service, achieving sales goals, and maintaining store presentation.

Responsibilities include processing transactions, stocking, tinting and mixing products, and supporting delivery activities while ensuring customer satisfaction and product knowledge updates.

Qualifications

• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Experience in delivery, retail, or customer service preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks; assist in making deliveries as needed.
• Remain knowledgeable on products offered and discuss available options.

Skills

English & Spanish

Customer service

Cash handling

Sales oriented

Stock replenishment

Education

High School Diploma

GED

Tools

POS system

Tinting equipment

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist customers in-person and by phone, identify needs, and recommend Sherwin-Williams products. The role focuses on delivering excellent service, achieving sales goals, and maintaining store presentation.

Responsibilities include processing transactions, stocking, tinting and mixing products, and supporting delivery activities while ensuring customer satisfaction and product knowledge updates.