Bilingual Customer Experience & Office Manager

Fence Direct Inc; Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Fence Direct Inc. is seeking a highly organized Customer Experience & Office Manager to oversee customer communication, installation coordination, permitting, and office administration.

You will be the hub between customers, sales, installers, office staff, and leadership to ensure projects move smoothly from sale to completion. The role requires bilingual English/Spanish communication, 3+ years in office management or related fields, and a proactive, solution-focused mindset in a fast-paced

Qualifications

• Fluent in English and Spanish.
• 3+ years of experience in office management, customer service, operations coordination, dispatching, or administrative leadership.
• Excellent verbal and written communication skills.
• Strong customer service, conflict-resolution, and problem-solving abilities.
• Highly organized with strong attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Google Workspace, CRM systems, and office software.

Responsibilities

• Customer Experience & Communication: Deliver exceptional customer service, manage concerns, communicate project updates to customers, ensure a positive experience from contract signing to completion.
• Installation Coordination & Permitting: Coordinate installation schedules, process and track permit applications, monitor progress and communicate updates.
• Office Operations & Administration: Maintain accurate customer records, support daily office operations, improve workflow efficiency, assist with coverage and scheduling.
• Team Support & Leadership: Provide guidance and training to office staff, support onboarding and HR processes, cross-train to cover multiple office functions.

Skills

Bilingual English/Spanish

Verbal and written communication

Highly organized with attention to det

Multitasking in fast-paced env

Google Workspace

CRM systems

Office software proficiency

3+ years office management experience

Tools

Google Workspace

CRM systems

Job description

Fence Direct Inc. is seeking a highly organized Customer Experience & Office Manager to oversee customer communication, installation coordination, permitting, and office administration.

You will be the hub between customers, sales, installers, office staff, and leadership to ensure projects move smoothly from sale to completion. The role requires bilingual English/Spanish communication, 3+ years in office management or related fields, and a proactive, solution-focused mindset in a fast-paced