Bilingual Customer Experience & Membership Specialist

El Car Wash; Pompano Beach (FL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Vision coverage

Dental coverage

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor to greet customers with energy and confidence, build rapport, and drive loyalty through our Unlimited Membership program. You will read customers, adapt your approach, and close sales while maintaining a welcoming environment.

This frontline, hourly role covers evenings, weekends, and holidays, with a focus on delivering outstanding experiences and turning service into repeat business. Benefits include training and growth opportunities.

Qualifications

• Reliable attendance and professional image.
• Extroverted, high-energy demeanor for customer-facing moments.
• Ability to build rapport quickly and influence without being pushy.
• Goal-driven mindset with strong numerical awareness.
• Empathy paired with sales drive to read customers.
• Handles complaints calmly and resolves on the spot.

Responsibilities

• Set the tone from the start—greet customers with confidence, energy, and a genuine smile.
• Drive membership growth by educating customers on the Unlimited Membership program and converting interest into loyalty.
• Turn service interactions into sales with a trusted, non-pushy approach.
• Handle challenging moments by resolving concerns quickly and professionally.
• Keep the site clean, safe, and welcoming in all weather conditions.
• Capture customer feedback in Micrologic and share insights proactively.

Skills

Reliable attendance

Charismatic presence

Rapport building

Goal-oriented

Empathy with sales

Confident handling complaints

POS systems

Evenings/weekends/holidays

Sales/hospitality experience

Bilingual (English/Spanish)

Tools

Micrologic

Job description

El Car Wash is seeking a Customer Experience Advisor to greet customers with energy and confidence, build rapport, and drive loyalty through our Unlimited Membership program. You will read customers, adapt your approach, and close sales while maintaining a welcoming environment.

This frontline, hourly role covers evenings, weekends, and holidays, with a focus on delivering outstanding experiences and turning service into repeat business. Benefits include training and growth opportunities.