Bilingual Customer Experience Analyst

Auxis; United States; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Auxis is seeking a Customer Service Analyst to provide professional business and customer service support for Auxis managed services and clients. The role covers voice, email, cases, and chat across multiple channels.

You will work with customers and internal teams to ensure satisfaction, performance, and productivity, while maintaining high standards of service and confidentiality in a fast-paced environment.

Qualifications

• 1 year of contact center experience or more.
• Bilingual English/Spanish (oral and written, 85%+) is required.
• Flexible schedules; Monday–Friday options.
• Hybrid work model after 90-day probation.
• Proficient with case management systems.

Responsibilities

• Handle inbound/outbound calls professionally with customers.
• Document calls accurately in the system per policy.
• Meet performance, quality, and operational metrics.
• Support internal stakeholders and clients across channels (voice, email, chat).
• Maintain confidentiality and adhere to the Code of Conduct.
• Escalate issues to management as appropriate.
• Work independently and manage multiple priorities in a fast-paced environment.

Skills

Contact center experience

Bilingual English/Spanish

MS Office

Case management systems

KPI and metrics

Independent worker

Customer service excellence

Strong written and verbal comms

Education

High school diploma

Tools

MS Office

Job description

Auxis is seeking a Customer Service Analyst to provide professional business and customer service support for Auxis managed services and clients. The role covers voice, email, cases, and chat across multiple channels.

You will work with customers and internal teams to ensure satisfaction, performance, and productivity, while maintaining high standards of service and confidentiality in a fast-paced environment.