Client Success & Up-Sell Specialist

ibex; Palestine (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

ibex seeks a customer support specialist to assist internal and external stakeholders via email, phone, and other channels. You’ll resolve requests, perform accurate transactional processing, and liaise with other teams to ensure swift solutions.

The role emphasizes strong English communication, active listening, upselling opportunities, and the ability to multi-task while meeting performance metrics.

Qualifications

• Completed at least 2 years in college or a 2 year Vocational or Certificate course in any field or in BPO/KPO or similar industry
• IT/Tech/Customer Service backgrounds are a plus.
• Multi-lingual(English plus one of the following Japanese, Chinese, Korean) would be advantageous

Responsibilities

• Respond to email inquiries and requests through Customer Success Team Mailbox
• Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
• Accomplish Special Projects from Customer Success Managers
• Assign Qualtrics(detractor) cases to CSMs
• Draft Recognition emails and Thank you emails

Skills

English fluency

Active listening

Probing questions

Upselling

Multi-tasking

Education

Two-year college

Tools

ServiceNow

SFDC/Salesforce

Qualtrics

MS Office/Outlook

Job description

ibex seeks a customer support specialist to assist internal and external stakeholders via email, phone, and other channels. You’ll resolve requests, perform accurate transactional processing, and liaise with other teams to ensure swift solutions.

The role emphasizes strong English communication, active listening, upselling opportunities, and the ability to multi-task while meeting performance metrics.