Bilingual Customer Care Team Lead — Spanish

PLS; Broadview (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401k

Vacation

Job summary

PLS Financial Services is seeking a Customer Care Team Lead to oversee escalated inquiries and guide a team of representatives in delivering high-quality service.

You will mentor staff, resolve complex issues, and ensure records are accurate while maintaining adherence to policies. This role emphasizes exceptional communication, coaching, and customer-focused problem solving in a fast-paced environment.

Qualifications

• Customer care experience in a fast-paced environment is required.
• Leadership or supervisory experience is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Handle escalated customer inquiries and ensure timely resolution.
• Train and coach Customer Care Representatives for first call resolution.
• Document customer interactions and follow up on resolutions.
• Educate customers about financial products and services.

Skills

Customer service

Communication skills

Leadership experience

Spanish language (preferred)

Time management

Adaptability

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

PLS Financial Services is seeking a Customer Care Team Lead to oversee escalated inquiries and guide a team of representatives in delivering high-quality service.

You will mentor staff, resolve complex issues, and ensure records are accurate while maintaining adherence to policies. This role emphasizes exceptional communication, coaching, and customer-focused problem solving in a fast-paced environment.