Bilingual Customer Care Specialist - Financial Services

PLS; McNeil (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Advancement opportunities

Training

Job summary

PLS is hiring Customer Service Representatives at our Austin, TX locations. CSRs are the face of PLS, delivering superior service, educating customers on products, and ensuring compliance with all regulations while maintaining accurate cash handling and a balanced drawer.

Ideal candidates have frontline customer service experience and the ability to engage with customers, with English fluency required and English/Spanish bilingual a plus.

Qualifications

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

Attention to detail

Multi-tasking

Job description

PLS is hiring Customer Service Representatives at our Austin, TX locations. CSRs are the face of PLS, delivering superior service, educating customers on products, and ensuring compliance with all regulations while maintaining accurate cash handling and a balanced drawer.

Ideal candidates have frontline customer service experience and the ability to engage with customers, with English fluency required and English/Spanish bilingual a plus.