Bilingual Customer Care Specialist (Spanish)

Coast To Coast Motors; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading automotive service company in Oklahoma City is seeking a Customer Care Representative to provide exceptional service and resolve customer issues. The ideal candidate is bilingual in Spanish, possesses strong phone handling skills, and has experience in customer service or billing. Responsibilities include managing calls, building customer relationships, and ensuring satisfactory resolutions. This role is vital for maintaining service quality and enhancing the customer experience.

Qualifications

• Previous experience in billing, customer service, or another related field preferred.
• Track record of over‑achieving quota.

Responsibilities

• Manage a large amount of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Handle customer complaints, provide solutions and follow up.
• Keep records of customer interactions and file documents.

Skills

Bilingual (Spanish)

Strong phone contact handling skills

Active listening

Customer orientation

Ability to multi-task

Education

High School Diploma or GED

Tools

CRM systems

Job description

A leading automotive service company in Oklahoma City is seeking a Customer Care Representative to provide exceptional service and resolve customer issues. The ideal candidate is bilingual in Spanish, possesses strong phone handling skills, and has experience in customer service or billing. Responsibilities include managing calls, building customer relationships, and ensuring satisfactory resolutions. This role is vital for maintaining service quality and enhancing the customer experience.