Bilingual Customer Care Specialist - Solve, Support and Grow

Gas South, LLC.; Gainesville (FL); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability coverage

401k with employer contributions

Remote work options based on business

Performance incentive

Sabbatical every 5 years

Community volunteering

Education assistance

Job summary

Gas South, LLC. is seeking a Customer Care Representative in the Gainesville, FL area. The role focuses on delivering exceptional service via phone, chat, and email, guiding customers through billing questions, enrollments, and product recommendations.

You will drive satisfaction and loyalty through informed, empathetic support and proactive problem-solving. The position requires strong communication, the ability to work hybrid in Gainesville, and a commitment to continuous learning.

Qualifications

• Empathetic, relationship-oriented, motivated to help customers solve problems.
• Ability to explain complex information clearly in verbal and written form.
• Experience resolving customer concerns and guiding enrollments or product recommendations.
• Comfort working across phone, chat, and email channels.
• Ability to use multiple systems and tools to research and document issues in real time.
• Willingness to learn, adapt to processes, and participate in ongoing training.

Responsibilities

• Resolve billing, enrollment, and service inquiries with accuracy and speed.
• Identify opportunities to retain customers and upsell relevant products or services.
• Take ownership to resolve issues in a single contact where possible.
• Communicate clearly across phone, chat, and email channels.
• De-escalate sensitive situations to protect customer trust and satisfaction.
• Collaborate with internal teams to escalate and resolve complex cases.
• Navigate multiple systems to research and document customer needs in real time.
• Maintain high quality, accuracy, and productivity in a fast-paced environment.
• Own personal performance, attendance, and continuous improvement.

Skills

Empathy

Trust building

Needs identification

Clear communication

Multisystem access

Adaptability

Problem solving

Bilingual EN/ES

Education

High School Diploma or equivalent

Job description

Gas South, LLC. is seeking a Customer Care Representative in the Gainesville, FL area. The role focuses on delivering exceptional service via phone, chat, and email, guiding customers through billing questions, enrollments, and product recommendations.

You will drive satisfaction and loyalty through informed, empathetic support and proactive problem-solving. The position requires strong communication, the ability to work hybrid in Gainesville, and a commitment to continuous learning.