Customer Care Representative - Bilingual (Spanish) Preferred

Gas South, LLC.

Gainesville (FL)

Hybrid

USD 32,000 - 33,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Life and disability coverage

401k with employer contributions

Remote work options based on business

Performance incentive

Sabbatical every 5 years

Community volunteering

Education assistance

Job summary

Gas South, LLC. is seeking a Customer Care Representative in the Gainesville, FL area. The role focuses on delivering exceptional service via phone, chat, and email, guiding customers through billing questions, enrollments, and product recommendations.

You will drive satisfaction and loyalty through informed, empathetic support and proactive problem-solving. The position requires strong communication, the ability to work hybrid in Gainesville, and a commitment to continuous learning.

Qualifications

Empathetic, relationship-oriented, motivated to help customers solve problems.
Ability to explain complex information clearly in verbal and written form.
Experience resolving customer concerns and guiding enrollments or product recommendations.
Comfort working across phone, chat, and email channels.
Ability to use multiple systems and tools to research and document issues in real time.
Willingness to learn, adapt to processes, and participate in ongoing training.

Responsibilities

Resolve billing, enrollment, and service inquiries with accuracy and speed.
Identify opportunities to retain customers and upsell relevant products or services.
Take ownership to resolve issues in a single contact where possible.
Communicate clearly across phone, chat, and email channels.
De-escalate sensitive situations to protect customer trust and satisfaction.
Collaborate with internal teams to escalate and resolve complex cases.
Navigate multiple systems to research and document customer needs in real time.
Maintain high quality, accuracy, and productivity in a fast-paced environment.
Own personal performance, attendance, and continuous improvement.

Skills

Empathy

Trust building

Needs identification

Clear communication

Multisystem access

Adaptability

Problem solving

Bilingual EN/ES

Education

High School Diploma or equivalent

Job description

Are you someone who naturally wants to help others? Do you enjoy solving problems, explaining options, and creating a better customer experience? Do you enjoy being part of a team that helps each other and the business grow? If so, the Customer Care Representative position may be a great fit for you!

At Gas South, Customer Care Representatives are trusted advisors and problem-solvers who shape every customer interaction. You will deliver exceptional service across phone, chat, and email channels by guiding customers through billing questions, resolving concerns, enrolling or renewing service, and recommending products that meet their needs. You will help drive customer satisfaction by taking ownership of each interaction while also supporting business growth by identifying and converting opportunities through thoughtful engagement and strong product knowledge.

A successful candidate for this role is empathetic, relationship-oriented, and motivated by helping customers solve problems. You stay curious, think critically, and seek to understand the "why" behind each customer’s needs so you can provide thoughtful, accurate support in a fast-paced environment. You connect with customers through clear, professional, and empathetic communication. You proactively identify opportunities to educate customers, resolve concerns, strengthen loyalty, and contribute to long-term customer retention and growth. You are also confident navigating change, proactive in finding solutions, and open to continuous learning and development.

Responsibilities

Resolve a wide range of customer inquiries, including billing and payment questions, new service enrollments, and service concerns, with accuracy and efficiency
Proactively identify and act on opportunities to retain customers and convert interactions into enrollments or strengthened relationships through value-added products and services
Take ownership for fully assisting customers, prioritizing one-contact resolution whenever possible to address customer needs in a single interaction
Communicate clearly and professionally across phone, chat, and email channels
De-escalate complex or sensitive customer situations, ensuring positive outcomes and long-term customer trust
Collaborate with internal teams and elevate issues when appropriate to ensure resolution
Navigate multiple systems and tools to research, document, and resolve customer needs in real time
Maintain high standards of quality, accuracy, and productivity in a fast-paced, performance-driven environment
Take ownership of personal performance, attendance, schedule adherence, and continuous improvement

Experience

High School Diploma or equivalent
Experience building trust and using sound judgement to resolve concerns
Experience identifying customer needs, recommending products and services, and creating tailored solutions
Ability to adapt quickly to new information, processes, and technologies
Ability to explain complex information in clear, professional, and customer-friendly language through verbal and written communication
Ability to use multiple systems, tools, or applications to research information, document details, and complete tasks in real-time

Preferred Experience

Associate degree or higher
Bilingual (English/Spanish)

Location Requirements

Hybrid; Gainesville, FL
Ability to work during all business hours between 8 am and 7pm, including Saturday rotations.

Additional Details and Requirements

Start Date: October 26th, 2026
Training and Work Schedule: 10 AM to 7 PM
Must be flexible to work between the hours of 8 AM to 7 PM with a rotating Saturday every 4 weeks
Training is a total 6 weeks and must be attended in its entirety

Physical Requirements

Sitting: Ability to sit for extended periods at a desk or workstation while performing computer-based tasks, conducting meetings, and collaborating with colleagues.

Standing and Walking: Ability to stand and walk within the office environment, such as when attending meetings, interacting with colleagues or external stakeholders, or visiting different departments.

Lifting and Carrying: Ability to lift and carry material, files, or equipment weighing up to 20 pounds, such as when organizing documents or setting up for meetings.

Pay range is commensurate with education, experience, specialized skills or certifications, etc.

Gas South Base Pay Range : $23 USD - $24 USD

Our Purpose and Culture

At Gas South, we approach each day knowing we have an opportunity to make a difference in people’s lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert’s Big Adventure and many others, we’re proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.

Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.

Benefits for full-time employees include