Customer Support Specialist - Growth & Impact

US11345-AIRGAS Airgas USA, LLC; Largo (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Tuition reimbursement

Paid holidays

Job summary

Airgas in Largo, FL is seeking a Customer Support Representative to resolve customer issues via email and phone, ensuring prompt and professional service. The role involves coordinating with key accounts, managing inquiries, and supporting EspriGas requests in a fast-paced team environment.

Candidates should demonstrate strong communication, problem solving, and teamwork skills, with a customer-focused mindset and the ability to handle multiple tasks with accuracy and courtesy.

Qualifications

• Good organizational and people skills.
• Accountability, follow through to complete tasks and assignments with attention to detail.
• Professionalism, courteous and helpful communication on phone and email.
• Positive attitude and adaptability with team members, customers and patients.
• Proactive problem solving and ownership of issues.

Responsibilities

• Resolve customer issues, escalations and inquiries.
• Handle email and phone communications to ensure timely service and resolution.
• Review and resolve assigned issues and inquiries.
• Maintain mandatory queue coverage and manage cancellations/rejections.
• Support EspriGas “TMG” customer requests and department mailboxes.
• Serve as liaison between Customer Service and Key Accounts.
• Collaborate with Airgas internal teams across the organization.
• Assist with overflow calls and rush deliveries.
• Manage order entry for Esprigas and assist with problem solving and escalations.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Airgas in Largo, FL is seeking a Customer Support Representative to resolve customer issues via email and phone, ensuring prompt and professional service. The role involves coordinating with key accounts, managing inquiries, and supporting EspriGas requests in a fast-paced team environment.

Candidates should demonstrate strong communication, problem solving, and teamwork skills, with a customer-focused mindset and the ability to handle multiple tasks with accuracy and courtesy.