Bilingual Customer Care Specialist — Digital Banking

Vantage; McAllen (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Vantage Bank is hiring a Customer Care Center Agent in McAllen. You will assist customers by phone, email, and chat, addressing inquiries about bank products, online banking, and account maintenance.

The role requires a friendly, professional image, punctual attendance, and the ability to multi-task in a fast-paced call center. Prior banking or customer service experience is preferred.

Qualifications

• High School diploma or GED required; bachelor’s degree a plus.
• 1 year of customer support experience preferred.
• Bilingual Spanish strongly preferred with strong communication skills.

Responsibilities

• Greet customers and provide friendly, professional assistance.
• Handle inquiries via phone, email, chat, and high-volume calls.
• Identify needs, research issues, and provide appropriate solutions.
• Process transfers, forms, changes, and other requests accurately.
• Maintain adherence to bank policies and regulatory guidelines.

Skills

Bilingual (Spanish)

Customer service

Excellent communication

Time management

Problem solving

Education

High School diploma or GED

Bachelor’s degree a plus

Tools

Microsoft Office

Adobe Pro

Custom banking systems

Job description

Vantage Bank is hiring a Customer Care Center Agent in McAllen. You will assist customers by phone, email, and chat, addressing inquiries about bank products, online banking, and account maintenance.

The role requires a friendly, professional image, punctual attendance, and the ability to multi-task in a fast-paced call center. Prior banking or customer service experience is preferred.