Customer Care Center Agent

Vantage; McAllen (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Vantage Bank is hiring a Customer Care Center Agent in McAllen. You will assist customers by phone, email, and chat, addressing inquiries about bank products, online banking, and account maintenance.

The role requires a friendly, professional image, punctual attendance, and the ability to multi-task in a fast-paced call center. Prior banking or customer service experience is preferred.

Qualifications

• High School diploma or GED required; bachelor’s degree a plus.
• 1 year of customer support experience preferred.
• Bilingual Spanish strongly preferred with strong communication skills.

Responsibilities

• Greet customers and provide friendly, professional assistance.
• Handle inquiries via phone, email, chat, and high-volume calls.
• Identify needs, research issues, and provide appropriate solutions.
• Process transfers, forms, changes, and other requests accurately.
• Maintain adherence to bank policies and regulatory guidelines.

Skills

Bilingual (Spanish)

Customer service

Excellent communication

Time management

Problem solving

Education

High School diploma or GED

Bachelor’s degree a plus

Tools

Microsoft Office

Adobe Pro

Custom banking systems

Job description

## Customer Care Center AgentApplylocations: Branch - McAllen Main: Location - San Antonio Corporatetime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR100190**At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.****JOB SUMMARY**The Customer Care Center Agent builds strong customer relationships by listening attentively, understanding customer needs, and earning trust through each interaction. They value customers, take ownership of responsibilities, and demonstrate pride in delivery quality support. The Customer Care Center Agent provides assistance by email, chat, high-volume inbound calls in a call center environment, and outbound calls as needed. They support customer inquiries related to bank products and services, online banking, bill pay, mobile banking, and account maintenance requests.**ESSENTIAL DUTIES***The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.** Greets and assists customers in a friendly, professional manner.* Identifies customer needs and provides appropriate solutions to ensure satisfaction.* Takes ownership of each customer interaction by showing empathy and prioritizing customer needs.* Researches and resolves customer issues.* Processes customer requests in a timely and effective manner.* Responds promptly and effectively to urgent customer requests.* Processes transfers, stop payments, address changes, debit card activations, cancellations, limit increases, disputes, account closures, and other customer requests.* Assists customers with digital banking channels, including online banking, bill pay, mobile banking, and chat inquiries.* Delivers a customer-focused experience.* Consistently meets department standards and goals.* Ensures departmental documents and activities comply with Bank policies, procedures, and applicable state and federal banking regulations.* Performs other duties as assigned.**QUALIFICATIONS***These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities and organizational limitations may result in some deviation from these guidelines.** High School diploma, general education degree (GED), or equivalent required; Bachelor’s degree or some college a plus.* 1 year minimum of customer support experience strongly preferred* Bilingual (Spanish Speaking) – strongly preferred.* Excellent verbal, written, and interpersonal communication skills with both external and internal customers.* Must be willing to work in an environment that requires 100 percent phone-based customer interaction.* Must present a friendly, professional image and conduct.* Must maintain punctual and regular attendance.* Must be self-motivated with strong initiative, high level of accountability, and attention to detail.* Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.* Excellent PC skills, including word processing and spreadsheets via Microsoft Office products, Adobe Pro and other custom applications and systems.* Ability to be flexible and adjust to changing schedules.**Preferred Skills*** Experience utilizing AI-powered tools such as Microsoft Copilot, ChatGPT, Gemini, or similar technologies to improve productivity, customer service, and operational efficiency.* Strong technical aptitude with the ability to learn and adopt emerging technologies, including artificial intelligence and machine learning applications.**COMMUNITY IMPACT**Community involvement is part of who we are. Our culture is built on teamwork, purpose, and service. We value volunteerism and create opportunities for employees to connect, give back, and make a positive difference in our communities. As part of the Vantage Bank team, all associates should embrace our community involvement and culture to ensure we are making an impact.**BANK SECRECY ACT (BSA)**All employees of Vantage Bank, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.**EOE/M/F/D/V**### Opportunity AwaitsJoin the Vantage Bank family for the strong relationships and local impact of a community bank backed by all the benefits and technology you’ll find at larger, national banks.At Vantage you will have significant opportunities for career growth from the moment you join our team. We invest in our people and truly value the unique skills and perspectives that each team member brings to the table.