Bilingual Customer Care Banker — Growth & Impact

Denton Chamber; Denton (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

PointBank in Denton, TX is seeking a Customer Care Banker fluent in English and Spanish to handle customer calls, assist with balance questions, and guide online banking usage. You will identify opportunities to connect customers with banking products and support fraud alerts and card security education.

The role emphasizes responsive, friendly service, ongoing training, and collaboration with branches. Prior call center experience and a high school diploma are preferred.

Qualifications

• High school diploma or GED required.
• Call Center Experience preferred.
• Banking experience preferred, not required.

Responsibilities

• Help customers by phone with balance questions and online banking guidance.
• Spot opportunities to connect customers with banking products.
• Assist with fraud alerts, compromised cards, and education on scams.
• Stay up to date through training and compliance requirements.
• Provide support for Active/Live Teller.
• Answer incoming calls to assist with requests.
• Process customers' transactions with prompt, efficient service.
• Provide support to internal departments.

Skills

Bilingual English/Spanish

Call Center Experience

Banking experience

Education

High school diploma or GED

Job description

PointBank in Denton, TX is seeking a Customer Care Banker fluent in English and Spanish to handle customer calls, assist with balance questions, and guide online banking usage. You will identify opportunities to connect customers with banking products and support fraud alerts and card security education.

The role emphasizes responsive, friendly service, ongoing training, and collaboration with branches. Prior call center experience and a high school diploma are preferred.