Bilingual Customer Care & Retention Specialist

Esmeralda Gutierrez - State Farm Agent; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Esmeralda Gutierrez - State Farm Agent is looking for a Customer Relations Representative to join their team in Fort Worth, Texas. In this role, you will be responsible for generating exceptional client experiences, managing inquiries, and maintaining records. Strong communication and problem-solving skills, along with bilingual Spanish abilities, are crucial for success.

Opportunities for growth within the agency will be available for driven candidates. Enjoy competitive benefits such as a Simple IRA, health insurance, and paid time off.

Qualifications

• Strong communication and problem-solving skills are required.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Bilingual Spanish

Job description

Esmeralda Gutierrez - State Farm Agent is looking for a Customer Relations Representative to join their team in Fort Worth, Texas. In this role, you will be responsible for generating exceptional client experiences, managing inquiries, and maintaining records. Strong communication and problem-solving skills, along with bilingual Spanish abilities, are crucial for success.

Opportunities for growth within the agency will be available for driven candidates. Enjoy competitive benefits such as a Simple IRA, health insurance, and paid time off.