Bilingual Customer Care & Order Specialist

Soap Creek Resources; Okmulgee (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Soap Creek Resources is seeking a bilingual Customer Care Specialist to act as the primary contact for customers in the domestic and Latin American markets. You will manage orders, coordinate with internal teams, and ensure high levels of satisfaction.

The ideal candidate has strong communication skills, experience in customer service and order processing, and proficiency with ERP/CRM systems. This full-time role is based in Oklahoma.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Process orders for domestic and Latin American markets.
• Prepare customer quotations and support sales initiatives.
• Coordinate with manufacturing, operations, and quality teams to align schedules and resolve issues.

Skills

Bilingual EN/ES

Customer service

Order management

Inside sales support

CRM systems

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Microsoft Office

Job description

Soap Creek Resources is seeking a bilingual Customer Care Specialist to act as the primary contact for customers in the domestic and Latin American markets. You will manage orders, coordinate with internal teams, and ensure high levels of satisfaction.

The ideal candidate has strong communication skills, experience in customer service and order processing, and proficiency with ERP/CRM systems. This full-time role is based in Oklahoma.