Bilingual Customer Care Coordinator (English/Spanish)

TPIS; Toa Baja (PR); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

401k Plan

Personal days

Holidays

Job summary

TPIS is seeking a Customer Care Representative in Toa Baja, Puerto Rico, to support customers via phone and coordinate service for equipment. The role emphasizes service quality, integrity, and professional communication across departments.

The candidate should be bilingual in English and Spanish and possess strong organizational and problem-solving skills. The position involves handling service requests, maintaining Salesforce records, and contributing to continuous service improvements with a

Qualifications

• Fully bilingual in English and Spanish (written and verbal).
• Professional customer service and care skills.
• Minimum of 2 years of customer service experience.
• Highly organized, detail-oriented, and proactive.
• Strong customer satisfaction mindset and service focus.
• Ability to work cross-functionally in a fast-paced environment.
• Proficient in Outlook, Excel, and Word.
• Strong teamwork and cross-department collaboration.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks and time effectively.
• Attention to detail and commitment to quality service.
• Adaptable to changing business needs and customer demands.

Responsibilities

• Perform support, follow-up, and monitoring activities to ensure service continuity and customer satisfaction.
• Provide customers with guidance on operation, use, and application of products and equipment.
• Manage post-sale follow-up processes for products and services.
• Receive, document, process, and follow up on service requests and complaints, keeping customers informed.
• Process and manage service orders with proper documentation and timely resolution.
• Record daily services in Salesforce and ensure accurate data entry.
• Audit completed cases to ensure proper closure per processes.
• Maintain departmental files, records, and documentation.
• Process amendments related to consumer products and coffee services, including contractual changes.
• Prepare periodic reports on services delivered, customer needs, and opportunities.
• Investigate concerns and propose alternative solutions to improve satisfaction.
• Communicate clearly, professionally, and empathetically with customers.
• Remain calm and professional in challenging customer interactions.
• Document all updates and communications within company systems.
• Collaborate with other departments to align priorities and satisfaction.
• Update and maintain accurate system data.
• Escalate cases to the appropriate specialist or account manager when needed.
• Maintain regular attendance and adhere to the work schedule.
• Attend departmental meetings promptly and professionally.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Organized

Detail-oriented

Proactive

Cross-functional

Time management

Communication skills

Teamwork

Tools

Salesforce

Microsoft Office

Job description

TPIS is seeking a Customer Care Representative in Toa Baja, Puerto Rico, to support customers via phone and coordinate service for equipment. The role emphasizes service quality, integrity, and professional communication across departments.

The candidate should be bilingual in English and Spanish and possess strong organizational and problem-solving skills. The position involves handling service requests, maintaining Salesforce records, and contributing to continuous service improvements with a