Bilingual Custody & Detention Support Coordinator

Lukos; Leavenworth (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Lukos in Leavenworth, KS is seeking a Custody and Resource Coordinator to support ERO Field Offices and detention facilities. The role focuses on detainee issues, trauma-informed support, and coordinating services for ICE stakeholders.

The position requires Bachelor’s (or equivalent) and preferred Master’s; fluent English/Spanish is essential. Work location is a designated ICE facility with opportunities to assist vulnerable populations and ensure safety and compliance.

Qualifications

• Bachelor's degree in Social Work, Psychology, or an equivalent degree.
• Master's degree or an equivalent advanced degree preferred but not required
• Fluent in English and Spanish, written and oral

Responsibilities

• Assist with needs, requests (on ICE Detainee Request Form or otherwise), and complaints from the detained noncitizen population regarding non-officer or immigration case related issues.
• Assist ERO officers with addressing noncitizen requests related to parent/child communication and/or child welfare involvement.
• Facilitate on-site support of disability accommodations, including coordinating followup, as requested by ERO, with detention facilities upon submission of a Disability Accommodation Notification to ERO Headquarters (HQ).
• Assist ERO and detention facility staff as a resource to facilitate the compliance of applicable agency policies and detention standards. Facilitate discussions and communicate directly with detained noncitizens. Areas of facilitation include but are not limited to the following topic areas: allegations of sexual abuse and assault, identification and monitoring of pregnant noncitizens, resources for noncitizens in segregated housing or special management units, and admission and release.
• Address ERO and detention facility staff questions or concerns about specific noncitizens, including available services.
• Provide noncitizen referrals to appropriate ERO and detention facility staff for care and follow-up to prevent critical incidents and issues (e.g., medical, mental health, chaplain, etc.).
• Support noncitizens with specialized needs or requiring heightened attention and conduct noncitizen wellness checks and follow-ups upon request by ERO Field Office and/or ERO HQ.
• Meet with newly detained noncitizens during or after intake to answer questions, address concerns, provide brief orientation to the detention facility and CRC services.
• Assist ERO Field Offices who run specialized housing units and programs or services that are designed to provide appropriate care to vulnerable populations, such as: a. Dedicate Housing for Transgender Noncitizens b. Behavioral/Mental Health Unit(s) c. Family Residential Centers d. Reunification of relatives and children in federal custody e. Young adult case management services
• Provide language interpretation for facility and ERO staff communicating with the detained noncitizen population.
• Provide general support, as needed, to help maintain safety and security of the detention facility.
• Assist ERO Field Office in removal planning for noncitizens with vulnerabilities and in general population by - researching referrals and identifying the resources in the noncitizen’s home country and developing individualized Departure Plans.
• Assist ERO Field Office in release planning for noncitizens with vulnerabilities and in general population by researching referrals and identifying needed resources in the U.S. Planning activities may include communicating with family members, securing resources such as medical/mental healthcare, and identifying housing options or placement in a shelter or hospital/institution.
• Develop and maintain a national resource database of resources (in and outside of the United States) for CRC and ERO Officer use to facilitate the release and removal of noncitizens booked out of ICE custody.

Skills

Fluent in English and Spanish, written

Strong oral and written communication

Ability to work in a multi-cultural/m‑

Education

Bachelor's degree in Social Work, Psychology, or equivalent

Master's degree or equivalent advanced degree preferred

Tools

Microsoft Word

Excel

Outlook

SharePoint

Job description

Lukos in Leavenworth, KS is seeking a Custody and Resource Coordinator to support ERO Field Offices and detention facilities. The role focuses on detainee issues, trauma-informed support, and coordinating services for ICE stakeholders.

The position requires Bachelor’s (or equivalent) and preferred Master’s; fluent English/Spanish is essential. Work location is a designated ICE facility with opportunities to assist vulnerable populations and ensure safety and compliance.