Bilingual Custody & Detention Support Coordinator

Lukos; El Paso (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Lukos in El Paso, TX seeks a Custody and Resource Coordinator to support ICE detainee services. The role partners with ERO Field Office and detention staff to maintain safe environments and coordinate victim support, trauma care, and health services.

The position requires bicultural fluency in English and Spanish and a bachelor’s degree in social work or psychology; a master’s degree is preferred. Experience with vulnerable populations and case management is essential.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or equivalent.
• Master’s degree or equivalent advanced degree preferred but not required.
• Fluent in English and Spanish, written and oral.

Responsibilities

• Assist detained noncitizens with needs, requests and complaints.
• Support ERO staff on language interpretation and translation.
• Coordinate disability accommodations and follow-up with detention facilities.
• Facilitate compliance with agency policies and detention standards.
• Provide referrals for medical, mental health, chaplain, and other services.
• Meet new detainees to orient them to CRC services and facilities.
• Support housing units and programs for vulnerable populations.
• Develop and maintain a national resource database for release planning.

Skills

Bilingual English/Spanish

Case management

Trauma-informed care

Interpersonal skills

Cultural competency

Education

Bachelor’s degree in Social Work or Psychology

Master’s degree (preferred)

Job description

Lukos in El Paso, TX seeks a Custody and Resource Coordinator to support ICE detainee services. The role partners with ERO Field Office and detention staff to maintain safe environments and coordinate victim support, trauma care, and health services.

The position requires bicultural fluency in English and Spanish and a bachelor’s degree in social work or psychology; a master’s degree is preferred. Experience with vulnerable populations and case management is essential.