Bilingual CSR: Ticketing & Passenger Support

Tornado Bus Company; Nashville (TN); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Tornado Bus Company in Nashville is seeking a Customer Service Representative to ensure professional information delivery to clients and passengers. Responsibilities include answering phone lines, handling inquiries, and processing ticket orders with accuracy and courtesy.

The role emphasizes cash handling, selling tickets by various channels, and maintaining a high standard of customer service. High school diploma required; bilingual in Spanish and English preferred.

Qualifications

• High school diploma or equivalent.
• 1 year of related experience preferred.
• Bilingual in Spanish and English required.

Responsabilités

• Provide exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Respond to client inquiries (destinations, pricing, times) with outstanding service.
• Responsible for cash management and compliance; operates cash register and payment equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.

Connaissances

Customer service

Bilingual (Spanish/English)

Phone handling

Cash handling

Ticket sales

Formation

High school diploma

Outils

Cash register

Credit card terminal

Description du poste

Tornado Bus Company in Nashville is seeking a Customer Service Representative to ensure professional information delivery to clients and passengers. Responsibilities include answering phone lines, handling inquiries, and processing ticket orders with accuracy and courtesy.

The role emphasizes cash handling, selling tickets by various channels, and maintaining a high standard of customer service. High school diploma required; bilingual in Spanish and English preferred.