Bilingual CSR (Spanish/English) – In-Office Claims Support

Pilotcat; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Competitive wages

Job summary

Pilot Catastrophe Services Inc. is seeking Spanish/English bilingual Customer Service Representatives for an in-office role based in Mobile, AL.

The positions involve handling first notice of loss calls, initial contact with insureds, and tracking claims with attention to accuracy in data entry and documentation. Ideal candidates will have strong English/Spanish communication, data entry and computer skills, and familiarity with Word and Excel.

Qualifications

• Bilingual proficiency in Spanish and English (required).
• Strong data entry and computer skills.
• Proficiency in Word and Excel.
• Excellent communication and problem-solving abilities.
• Customer service or call center experience.
• Ability to manage multiple phone lines.

Responsibilities

• Receiving first notice of loss inbound calls.
• Making initial contact calls and follow-up calls to Insureds.
• Tracking claims process and compliance.
• Researching prior losses.
• Notifying and updating agents.
• Monitoring faxes and e-faxes for proper distribution.
• System and software in-house training.
• Performing accurate data entry.

Skills

Bilingual Spanish/English

Data entry skills

Word/Excel proficiency

Communication skills

Customer service experience

Multiline handling

Job description

Pilot Catastrophe Services Inc. is seeking Spanish/English bilingual Customer Service Representatives for an in-office role based in Mobile, AL.

The positions involve handling first notice of loss calls, initial contact with insureds, and tracking claims with attention to accuracy in data entry and documentation. Ideal candidates will have strong English/Spanish communication, data entry and computer skills, and familiarity with Word and Excel.