Bilingual (Spanish/English) Customer Service Representative – Mobile, AL

Pilotcat; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Competitive wages

Job summary

Pilot Catastrophe Services Inc. is seeking Spanish/English bilingual Customer Service Representatives for an in-office role based in Mobile, AL.

The positions involve handling first notice of loss calls, initial contact with insureds, and tracking claims with attention to accuracy in data entry and documentation. Ideal candidates will have strong English/Spanish communication, data entry and computer skills, and familiarity with Word and Excel.

Qualifications

• Bilingual proficiency in Spanish and English (required).
• Strong data entry and computer skills.
• Proficiency in Word and Excel.
• Excellent communication and problem-solving abilities.
• Customer service or call center experience.
• Ability to manage multiple phone lines.

Responsibilities

• Receiving first notice of loss inbound calls.
• Making initial contact calls and follow-up calls to Insureds.
• Tracking claims process and compliance.
• Researching prior losses.
• Notifying and updating agents.
• Monitoring faxes and e-faxes for proper distribution.
• System and software in-house training.
• Performing accurate data entry.

Skills

Bilingual Spanish/English

Data entry skills

Word/Excel proficiency

Communication skills

Customer service experience

Multiline handling

Job description

Requisition Title

Bilingual (Spanish/English) Customer Service Representative – Mobile, AL
Requisition Post Information* : External Company Name

Pilot Catastrophe Services Inc
Requisition Post Information* : External Company URL

www.pilotcat.com
Position Type (Portal Searching)

Temporary Full-Time

CMS Customer Service Representatives

We are actively recruiting Spanish-speaking Customer Service Representatives, Claims Processors, and Administrative Support staff to join our growing team. These are in-office positions based in Mobile, AL. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.

CMS provides competitive wages and 401k, along with access to a Flex spending account.

As a member of the CMS team, you may provide a variety of services, including:

• Receiving first notice of loss inbound calls
• Making initial contact calls and follow-up calls to Insureds
• Tracking claims process and compliance
• Researching prior losses
• Notifying and updating agents
• Monitoring faxes and e-faxes for proper distribution
• System and software in-house training

• Performing accurate data entry

Do you have the skills and knowledge we need?

• Bilingual proficiency in Spanish and English (required)
• Strong data entry and computer skills
• Proficiency in Word and Excel
• Excellent communication and problem-solving abilities
• Communication skills
• Customer service or call center experience
• Ability to manage multiple phone lines

Optional (But Desirable) Skills:

• Experience with database applications

• Knowledge of estimating software

• Multi-lingual proficiency beyond Spanish/English

If you are 19 years or older, bilingual in Spanish and English, and have a professional attitude, strong work ethic, and dedication to customer service, we invite you to apply.

Help us make a difference by supporting the country’s largest and most respected insurance companies when their customers need them most.

Please note some criminal offenses may be a disqualifer for employment.