Bilingual CSR – Spanish/English, Growth & Benefits

American-Freedom-Insurance; Mount Prospect (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

401K with company match

Health & Wellness plans

Growth opportunities

Work-Life Balance

Paid Holidays

PTO

Job summary

AFIC in Mount Prospect, IL is seeking dependable bilingual Customer Service Representatives to be the first contact for our customers. You will handle inbound calls, guide customers through the claims process, and ensure accurate data entry with a focus on quality and empathy.

This role requires fluent Spanish and English, 1+ year in customer service, and strong attention to detail. A high school diploma or equivalent is required, with opportunities for growth and a stable, long-term career at

Qualifications

• Fluency in Spanish and English (verbal and written).
• 1+ year of customer service, call center, or collections experience preferred.
• Strong attention to detail and data accuracy.
• Clear, confident phone communication skills.

Responsibilities

• Handle inbound customer calls with professionalism and efficiency.
• Guide customers through the initial claims process with clarity and empathy.
• Enter and maintain confidential customer data accurately.
• Resolve routine inquiries while escalating complex issues appropriately.
• Meet quality, accuracy, and productivity expectations.

Skills

Bilingual Spanish-English

Customer service experience

Data accuracy

Education

High school diploma or equivalent

Job description

AFIC in Mount Prospect, IL is seeking dependable bilingual Customer Service Representatives to be the first contact for our customers. You will handle inbound calls, guide customers through the claims process, and ensure accurate data entry with a focus on quality and empathy.

This role requires fluent Spanish and English, 1+ year in customer service, and strong attention to detail. A high school diploma or equivalent is required, with opportunities for growth and a stable, long-term career at