Bilingual Managed Care CSR — In-Office, Remote Possibility

National Vision, Inc.; Lawrenceville (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k with company match

FSA (Flex Spending Account)

Paid Time Off

Company Holidays

Parental Leave

Employee eyewear discount

Job summary

National Vision, Inc. is seeking a Managed Care Customer Service Representative (Bilingual - Spanish) to provide detailed information on invoices and balance due explanations in an in-office setting.

The role requires handling calls from customers, retailers, and insurance companies, noting details in our systems, and helping with plan selections and balance resolutions. Training is provided, with potential remote work after an initial period.

Qualifications

• High School Diploma or equivalent required.
• 0-2 years related experience preferred.
• Must be comfortable navigating multiple software systems simultaneously.

Responsibilities

• Handles calls from customers, retailers, and insurance companies to explain balance due and payment options.
• Maintains detailed notes in the ticketing system and updates records in the Point of Sale system.
• Assists retail personnel with plan selections and answers questions about plan calculations and balance notices.

Skills

Bilingual Spanish

POS & ticketing systems

Multi-system navigation

Phone/Call handling

Weekend availability

Education

High School Diploma or equivalent

Tools

POS system

Ticketing system

Job description

National Vision, Inc. is seeking a Managed Care Customer Service Representative (Bilingual - Spanish) to provide detailed information on invoices and balance due explanations in an in-office setting.

The role requires handling calls from customers, retailers, and insurance companies, noting details in our systems, and helping with plan selections and balance resolutions. Training is provided, with potential remote work after an initial period.