Enterprise Customer Success Manager (Remote - Mexico)

M8l; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

100% Remote

Learning budget $500

Family days

Birthday day off

Job summary

Simetrik seeks an Enterprise Customer Success Manager to own value realization across a portfolio of enterprise clients in Mexico. You will drive adoption, ROI narratives, and renewal readiness through structured engagement and strong stakeholder management.

Responsibilities include leading executive conversations, building expansion pipelines, and coordinating with Product, Revenue, and Operations to ensure measurable outcomes and customer success in a 100% remote role.

Qualifications

• Bachelor's degree required with 4+ years in SaaS or enterprise software Customer Success or similar.
• Proven experience with renewals and expansions in enterprise accounts.
• Strong stakeholder management and executive-facing communication skills.

Responsibilities

• Own end-to-end journey for a portfolio of enterprise accounts (Mexico).
• Translate product usage into ROI; build business-case for expansions.
• Lead executive-level conversations on ROI and value realization.
• Identify expansion opportunities and coordinate with revenue to land-and-expand.
• Mitigate risk early using health indicators and adoption signals.

Skills

Customer Success

SaaS

Renewals

Upsell

Stakeholder Mgmt

English

Spanish

Education

Bachelor's degree in Business/Engineering

Tools

CRM

Job description

Simetrik seeks an Enterprise Customer Success Manager to own value realization across a portfolio of enterprise clients in Mexico. You will drive adoption, ROI narratives, and renewal readiness through structured engagement and strong stakeholder management.

Responsibilities include leading executive conversations, building expansion pipelines, and coordinating with Product, Revenue, and Operations to ensure measurable outcomes and customer success in a 100% remote role.