Bilingual Paint Store Customer Specialist

Sherwin-Williams; Alabaster (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in-store and over the phone, identifying needs, recommending products, and ensuring satisfaction. The role emphasizes bilingual English/Spanish communication, accurate transactions, and a commitment to meeting store goals.

You will handle cash, stock, and product demos while delivering friendly service. Join a team that values product knowledge, quality, and teamwork, with opportunities to grow your career in a trusted

Qualifications

• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion
• Must be willing to work evenings and weekends
• Customer service and sales experience a plus
• Experience with cash handling and retail transactions preferred

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Bilingual English/Spanish

Cash handling

Retail sales

Communication

Education

High School diploma or GED

Tools

Driver's License

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in-store and over the phone, identifying needs, recommending products, and ensuring satisfaction. The role emphasizes bilingual English/Spanish communication, accurate transactions, and a commitment to meeting store goals.

You will handle cash, stock, and product demos while delivering friendly service. Join a team that values product knowledge, quality, and teamwork, with opportunities to grow your career in a trusted