Bilingual Customer Service Team Lead: Coach, Elevate CX

Uline Inc.; Kenosha, Northern (WI, KY); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonuses

Paid time off

Tuition assistance

On-site gym

Job summary

Uline, a family-owned distributor, is hiring a Bilingual Customer Service Team Lead in Kenosha, WI to coach and empower representatives for fast, friendly, customer-focused service. This on-site role requires fluent English and Spanish, strong leadership, and commitment to coaching and performance development.

Pay ranges from $33 to $38 per hour with potential for growth. Benefits include comprehensive health insurance, 401(k) with match, paid holidays, and tuition assistance; the team supports

Qualifications

• High School diploma or equivalent.
• Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Effective communication skills.
• Bilingual English/Spanish - fluent in both verbal and written forms.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Leadership

Customer service

Communication

Bilingual EN/ES

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Uline, a family-owned distributor, is hiring a Bilingual Customer Service Team Lead in Kenosha, WI to coach and empower representatives for fast, friendly, customer-focused service. This on-site role requires fluent English and Spanish, strong leadership, and commitment to coaching and performance development.

Pay ranges from $33 to $38 per hour with potential for growth. Benefits include comprehensive health insurance, 401(k) with match, paid holidays, and tuition assistance; the team supports