Bilingual Contact Center Specialist - Spanish/English

National Life Group; Addison (TX); Sur place; USD 23 000 - 36 000; Plein temps

Avantages offerts par ce poste

Benefits start day one

Résumé du poste

National Life Group is seeking a bilingual (Spanish/English) Contact Center Service Specialist to assist customers with life and annuity policies. The role is onsite in Addison, TX, four days per week on core days, with hours 8am–7pm ET, and an 8-hour shift within those hours.

Responsibilities include guiding customers, resolving issues, and maintaining a high standard of service while supporting a cause-driven culture.

Qualifications

• Associate's degree or higher preferred.
• 2+ years of professional work experience interacting with customers.
• Passion for working in a cause-driven culture.
• Able to pass a background check including fingerprinting.

Responsabilités

• Assist customers across America to understand life and annuity policies.
• Provide information and help solve important issues for customers.
• Collaborate with the team to deliver a positive customer experience.

Connaissances

Customer interaction

Communication

Problem solving

Teamwork

Formation

Associate's degree or higher

Outils

MS Office

Mainframes

Web search

Description du poste

National Life Group is seeking a bilingual (Spanish/English) Contact Center Service Specialist to assist customers with life and annuity policies. The role is onsite in Addison, TX, four days per week on core days, with hours 8am–7pm ET, and an 8-hour shift within those hours.

Responsibilities include guiding customers, resolving issues, and maintaining a high standard of service while supporting a cause-driven culture.