Bilingual Contact Center Specialist (English/Spanish)

Salud-Family-Health-; Frederick (CO); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical PPO Plan

Free provider visits

Vision

Vacation accrual

Paid holidays

Sick days

Pension Plan

Job summary

Salud Family Health in Frederick, Colorado invites applications for a Contact Center Agent. The role involves answering calls, scheduling appointments, and routing inquiries to the right department.

You will work within a team-based care model to support patients and families in self-management and behavior change. We offer a comprehensive benefits package, including health, vision, vacation accrual, paid holidays, sick days, and retirement plans.

Qualifications

• High School diploma or equivalent required.
• 1 year of general office or call center experience required.
• Bilingual English-Spanish preferred.
• Ability to handle multi-line phones and emergencies.
• Sensitivity to indigent and minority communities; strong written and oral communication skills.

Responsibilities

• Answer incoming calls and schedule appointments.
• Direct callers to the appropriate department or staff.
• Support patients and families in self-management within a team-based care model.
• Maintain confidentiality and adhere to Salud mission.

Skills

Bilingual (English-Spanish)

Multi-line phones

Emergency assessment

Indigent/minority sensitivity

Communications skills

Education

High School or equivalent

Job description

Salud Family Health in Frederick, Colorado invites applications for a Contact Center Agent. The role involves answering calls, scheduling appointments, and routing inquiries to the right department.

You will work within a team-based care model to support patients and families in self-management and behavior change. We offer a comprehensive benefits package, including health, vision, vacation accrual, paid holidays, sick days, and retirement plans.