Bilingual Contact Center Representative - Remote

KC CARE Health Center; United States; Remote; USD 25,000 - 29,000; Full time

Job summary

KC CARE Health Center is seeking a Customer Service Representative to be the first point of contact for patients, scheduling appointments, greeting and registering them, and assisting with data entry and use of the electronic health record.

Two specializations exist—Front Office and Contact Center. Candidates should have a high school diploma, 1 year of customer service experience, and be fluent in Spanish and English; remote US position with hourly pay.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.
• Ability to read, write, and communicate clearly in Spanish and English.

Responsibilities

• Provides friendly and helpful customer service to patients.
• Schedules patients or suggests other resources if the Health Center is unable to meet the patient need.
• Registers new patients in the electronic health record and ensures all required information and forms are complete.
• Provides financial counseling to patients, working closely with the billing department including explaining the sliding fee scale application, setting up payment plans, counseling on insurance benefits, etc.

Skills

Customer service

Data entry

Bilingual English/Spanish

Education

High school diploma

Tools

Electronic Health Record (EHR)

Scheduling software

Job description

Remote US

Base Pay$17.62 - $21.13 / Hour

Job CategoryCall Center, Medical Scheduling

IndustryHealth Care, Non Profit

Relocation Expense CoveredNo

Employee TypeFT Non-Exempt

Required DegreeHigh school

Manage OthersNo

Minimum Experience1 Year

CONTACT INFORMATION

NameAllison

[e-mail]

DESCRIPTION

The Customer Service Representative is the first point of contact for patients—they schedule appointments, greet, register, and assist patients. The Customer Service Representative is knowledgeable about KC CARE and its services, and is adept at data entry, use of the electronic health record, and provider schedules. Customer Service Representatives have two specializations—Customer Service Representative: Front Office, and Customer Service Representative: Contact Center.

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

• Put patients first, always
• Treat all people with dignity, respect, and kindness
• Create safe places for others to share their voice; encourage creativity
• Always strive for improvement; keep learning
• Own your work, action, and mistakes – no one is perfect
• Have fun – work should be fun and we want you to have fun at KC CARE

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides friendly and helpful customer service to patients.
• Schedules patients or suggests other resources if the Health Center is unable to meet the patient/client need.
• Registers new patients in the electronic health record and ensures all required information and forms are complete.
• Provides financial counseling to patients, working closely with the billing department including explaining the sliding fee scale application, setting up payment plans, counseling on insurance benefits, etc.
• Updates scheduling system regarding appointment changes, patient information/demographic changes, etc.
• Facilitates rescheduling of patient appointments when provider’s clinic is cancelled.
• Ensures strict confidentiality, adhering to established HIPAA guidelines and regulations and clinic policies and procedures.
• Communicates proactively with medical staff to ensure smooth clinic operations and/or to meet patient needs.
• Answers the telephone, screens and directs incoming calls and messages to the appropriate party (scheduler, clinical staff, etc.).
• Verifies upcoming schedules to ensure changes have been made to scheduled clinics.
• Ensures patient feedback is communicated to management or the appropriate party.
• Checks voicemail and returns patient calls.

MINIMUM REQUIREMENTS

• High school degree or equivalent.
• One year of customer service experience.
• Ability to read, write, and communicate clearly in Spanish and English.
• Commitment to excellent customer service.

PREFERRED REQUIREMENTS

• One year of medical or dental reception experience.
• Some college coursework.