Bilingual Call Center Customer Service Representative

ReGenesis Health Care; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Quarterly incentive

Full benefits package (medical, dental

Vision, and life insurance

PTO 18 days/year

9.5 holidays

401(k) with company match

Job summary

ReGenesis Health Care is seeking a remote Customer Service Assistant to greet callers, schedule medical and dental appointments, and handle patient information with care. This full-time role offers competitive pay of $18–$20 per hour, comprehensive benefits starting the first month, PTO, holidays, and a quarterly incentive program, with opportunities for growth in a supportive team environment.

Qualifications include a high school diploma, English and Spanish communication skills, and

Qualifications

• High school diploma or equivalent; additional training in customer service or healthcare admin preferred.
• At least 1 year of customer service experience preferred — healthcare experience a plus.
• Excellent written and oral communication skills in English and Spanish.

Responsibilities

• Greet customers/clients professionally, announcing the facility name.
• Build and maintain productive relations with coworkers, supervisors, patients, and public.
• Answer calls and schedule medical/dental appointments in the EHS system or transfer callers.
• Register/update patient demographics daily.
• Maintain patient confidentiality and call center compliance.

Skills

Communication skills

Bilingual English/Spanish

Telephone etiquette

Education

High school diploma or equivalent

Tools

EHS system

Practice management software

Job description

Remote

Excellent pay up to $20.00 an hour based upon experience with excellent full-time benefits and quarterly incentive.

Why You’ll Love Working at ReGenesis Health Care

• Competitive pay range: $18–$20 per hour based on experience, plus quarterly incentive bonuses.
• Full-time benefits including medical, dental, vision, and life insurance (eligible first of the month following hire date).
• Generous paid time off — 18 days per year including your birthday.
• 9½ paid company holidays.
• 401(k) with company match.
• Agency wide "Quarterly Incentive" (Elligible after 90 days)
• Supportive, team-oriented environment with training and advancement opportunities.
• Meaningful work that makes a difference in our community.

Duties and Responsibilities

• Professionally greets all customers/clients announcing name of healthcare facility in a clear and professional tone.
• Demonstrate the ability to establish and maintain effective, productive relations with coworkers, supervisors, patients and public.
• Answer incoming calls, makes both medical and dental appointments in the EHS system or transfers the caller to appropriate extensions.
• Register and/or update patient’s demographic information into the patients record daily.
• Always maintain patient confidentiality. Maintain call center confidentiality and code of compliance,
• Strive to retrieve messages from both Central Scheduling voice mail and person voice mail hourly and return calls to patient in a timely manner.
• Accurately and completely take messages and ensures appropriate person immediately addresses emergency calls.
• Inform patient of sliding fee program and the proper documentation they will need to bring at the time of visit.
• Maintain a neat/well organized work area.
• Working knowledge of personal computers and ability to navigate through practice management/electronic health software applications.

Requirements

• High school diploma or equivalent required; additional training in customer service or healthcare administration preferred.
• At least 1 year of customer service experience preferred — healthcare experience a plus.
• Excellent written and oral communication skills in both English and Spanish.
• Proficiency with PC keyboard and data entry software systems.
• Strong telephone etiquette and ability to manage multiple calls efficiently.
• Commitment to maintaining patient confidentiality and professional integrity.