Customer Service Representative

Chase Brexton; Baltimore (MD); On-site; USD 24,000 - 29,000; Full time

Job summary

Chase Brexton Health Care in Baltimore, MD is seeking a Customer Service Representative to schedule medical, dental, and OB/GYN appointments and to serve as the first point of contact for incoming calls. You will verify patient information, assist with services, and direct inquiries to the appropriate locations.

Ideal candidates have 2+ years in customer service, excellent communication skills, and proficiency with MS Word, Excel, and Outlook; bilingual English/Spanish is preferred.

Qualifications

• High school diploma or GED required; college degree preferred.
• 2+ years of customer service experience in a medical setting is favorable.
• Strong verbal and written communication; professional phone manner.

Responsibilities

• Schedule appointments for medical, dental, and OB/GYN patients across sites.
• Answer inbound calls, emails, faxes; assist with scheduling needs.
• Provide patients with information on physicians, services, and locations; ensure accurate patient data.

Skills

Typing 35 wpm

Verbal communication

Written communication

MS Office

Bilingual EN/ES

Education

High school diploma or GED

College degree preferred

Tools

EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

13 days ago Requisition ID: 4935

Salary Range: $17.65 To $20.99 Hourly

JOB SUMMARY

Responsible for scheduling appointments for medical, dental, and OB/GYN patients at all Chase Brexton sites. Serves as the point of entry for answering incoming phones calls.

MAJOR DUTIES AND RESPONSIBILITIES

Communication

• Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.
• Answers calls in a timely manner to assist with maintaining a high level of quality service.
• Provide patients with information on physicians, available services provided, and directions to all of our locations.
• Answer patients or physicians questions pertaining to appointments and services provided.
• Interviews callers to obtain full understanding of what information is being requested.
• Responsible for satisfying the customer’s scheduling needs and striving for first call resolution.

Compliance, Policy, and Procedure

• Coordinate appointments for patients needing multiple types of healthcare services.
• Properly registers patients by verifying and obtaining accurate patient information.
• Ensures that established patients have updated contact and demographic information
• Complies with confidentiality policies, such as HIPAA, when contacting patients.
• Maintain and update patient demographic and insurance pre-registration information in scheduling system.
• Provide high quality customer service on every call.
• Display empathy and sensitivity to each patient’s individual needs.
• Always uses courtesy words and shows respect to each patient.

Workplace Computers and Equipment

• Creates and responds to Emails, Flags and Phone notes in the Centricity database.
• Inputs contact, demographic, and insurance information into Centricity database.
• Updates appointment reminder statuses appropriately into the Centricity database.

Dependability and Reliability

• Display time flexibility towards work shift per company needs.

Teamwork

• Promote teamwork and call center success.
• Work as a group to improve call center policies and procedures.
• Always uses courtesy works and shows respect for each member of our team.

SKILLS AND ABILITIES

• Ability to type 35 wpm preferred.
• Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
• Requires ability to work with diverse people and deal effectively with angry and/or upset customers.
• Knowledge of MS word, Excel, and MS Outlook preferred; EMR experience is a plus
• Bilingual - English and Spanish preferred.

EDUCATION AND/OR EXPERIENCE

• High school degree or GED required, college degree preferred.
• Required: A minimum of 2 years of customer service experience, medical office preferred