Bilingual Contact Center Rep I – Customer Care

First State; Gainesville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Health insurance (employer paid)

Vision & dental benefits

401K matching

Paid time off

Paid holidays

Job summary

First State Bank in Gainesville, TX is seeking a bilingual Contact Center Representative I to deliver high-quality customer service on inbound calls. The role requires identifying customer needs, offering solutions, and guiding customers through banking channels with a focus on first-contact resolution.

The ideal candidate has strong English and Spanish communication skills, experience in customer service, and the ability to multi-task while maintaining a calm, professional demeanor.

Qualifications

• 1+ year of customer service experience preferred.
• Excellent verbal and written communication skills.
• Familiarity with CRM systems.
• Ability to multi-task and stay calm under pressure.
• Professional, positive attitude.

Responsibilities

• Provide exemplary customer service while adhering to bank policies and procedures.
• Manage large volumes of inbound calls in a timely manner.
• Identify customer needs and provide solutions or alternatives.
• Follow established workflows when answering questions or resolving issues.
• Build relationships with customers and go the extra mile in service.

Skills

Customer service

Communication

Active listening

Multitasking

Professional attitude

Interpersonal skills

Tools

CRM software

Job description

First State Bank in Gainesville, TX is seeking a bilingual Contact Center Representative I to deliver high-quality customer service on inbound calls. The role requires identifying customer needs, offering solutions, and guiding customers through banking channels with a focus on first-contact resolution.

The ideal candidate has strong English and Spanish communication skills, experience in customer service, and the ability to multi-task while maintaining a calm, professional demeanor.