Bilingual Customer Care Banker – Call Center

Point Bank; Denton (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

PointBank in Denton, TX is seeking a Customer Care Banker for its bilingual call center (English/Spanish required). You will answer incoming calls, assist customers with banking needs, and provide courteous, professional service to drive satisfaction and growth.

You will handle account inquiries, transfers, fraud awareness, and cross-sell bank products while maintaining compliance with regulations and CRM documentation. The role requires strong communication and teamwork.

Responsibilities

• Answer all incoming calls from customers and employees.
• Assist with banking needs including balance inquiries, loan/deposit histories and product information.
• Educate callers about identity fraud and phishing scams.
• Document referral activity in the CRM.
• Train new employees when needed.
• Comply with federal and state regulations and BSA/AML/OFAC policies.

Skills

Bilingual English/Spanish

Job description

PointBank in Denton, TX is seeking a Customer Care Banker for its bilingual call center (English/Spanish required). You will answer incoming calls, assist customers with banking needs, and provide courteous, professional service to drive satisfaction and growth.

You will handle account inquiries, transfers, fraud awareness, and cross-sell bank products while maintaining compliance with regulations and CRM documentation. The role requires strong communication and teamwork.