Personal Banker I - Bilingual

First State Bank; Gainesville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First State Bank, located at Hwy 82 Branch in Gainesville, TX 76240, seeks a full-time teller and new accounts associate to process transactions and deliver professional customer service in a compliant environment.

Responsibilities include opening new accounts, processing deposits and withdrawals, cross-selling bank products, and handling wires, while assisting customers with debit cards and online banking to ensure accuracy and satisfaction.

Qualifications

• Customer service principles and practices to assess needs and deliver quality experiences.
• Strong command of English grammar, spelling, and communication.
• Bilingual English/Spanish proficiency if required for the role.
• Solid arithmetic skills for cash handling and calculations.
• Attention to detail in processing transactions and documentation.

Responsibilities

• Process deposit and withdrawal transactions.
• Balance cash drawer and Teller Cash Recycler (TCR).
• Detect fraudulent or suspicious activities and report them.
• Evaluate customer needs to suggest bank products and services.
• Open and process all available new account types.
• Take wire transfer requests and process them accurately.
• Assist customers with debit cards and online banking services.
• Provide support with check ordering, stop payments, and closing accounts.
• Explain loan options, including terms and rates, and assist with consumer loan applications.
• Complete in-branch closing for Consumer Loan customers and cross-train staff.
• Build customer relationships through needs-based conversations and maintain compliance.

Skills

Customer service

English proficiency

Bilingual English/Spanish

Mathematics

Attention to detail

Job description

Job Details

Job Location: Hwy 82 Branch - Gainesville, TX 76240, Position Type: Full Time, First State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders.

Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.

Summary

Responsible for both teller and new account transactions, cross‑selling bank products/services and resolving customer service issues. Process new accounts and transactions with accuracy and efficiency while delivering an overall professional customer service experience while adhering to banking regulations.

Essential Job Duties & Responsibilities

• Processing deposit & withdrawal transactions
• Balance cash drawer and TCR (Teller Cash Recycler)
• Detecting & reporting fraudulent or suspicious activities
• Evaluating customer needs to suggest appropriate bank products & services
• Opening & processing all available new account types
• Taking wire requests
• Assisting customers with:
  • Debit card and internet banking services
  • Check ordering, stop payments, and closing accounts
  • Problem resolutions & special requests
  • Understanding loan options, including terms and rates (II, III)
  • Consumer Loan application process (II, III)
  • Complete In-Branch Closing process for Consumer Loan customers (III)
• Performing other miscellaneous customer service functions
• Assisting supervisor with cross‑training other staff members (II, III)
• Build customer relationships through needs‑based conversations that drive appropriate sales and customer loyalty. Ensure all activities align with compliance requirements and support fraud prevention standards.

Knowledge, Skills & Abilities

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• If hired for a bilingual position – Must be proficient in both English and Spanish language.
• Mathematics – knowledge of arithmetic, algebra, and their applications.
• Excellent attention to detail.

Job Specifications

• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong and know what steps to take to correct the problem. It does not involve solving the problem, only recognizing there is a problem.
• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.
• Speech Clarity – The ability to speak clearly so others can understand you both in person and over the phone.
• Near Vision – The ability to review customer information on the computer, on documents as well as visually identify customer identity.
• Speech Recognition – The ability to identify and understand the speech of another person.
• Mathematical Reasoning – The ability to choose the right mathematical methods or formulas to solve a problem.
• Reading Comprehension – Understanding written sentences and paragraphs in work‑related documents.
• Physical Requirements –

Physical Requirements

• Lifting – The ability to lift a minimum of 10 lbs. up to a height of 3-4 ft.
• Standing/sitting – Must have the ability to remain in stationary positions 75% of the business day.
• Dexterity – The ability to operate a computer and other office machinery, such as a calculator, adding machine, copy machine and printer.
• Hearing – The ability to exchange accurate information to customers relating to their accounts and/or banking procedures.

Other duties as assigned.

Other duties as assigned.

This job description is subject to change at any time.