Bilingual Contact Center Lead (Spanish/English)

DATAMARK, Inc.; El Paso (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary)

Paid Time Off

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

DATAMARK, Inc. is seeking a dedicated Bilingual Contact Center Supervisor to lead our El Paso team in delivering exceptional customer service. You will supervise agents, monitor performance, and drive coaching to ensure service levels are met.

You will collaborate with multiple departments to foster a positive work environment, implement process improvements, and elevate customer satisfaction through effective leadership and data-driven decisions.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Minimum of 2 years experience in a contact center environment.
• At least 1 year of supervisory or team lead experience.
• Bilingual proficiency (Spanish/English).
• Open availability; must pass a background check.

Responsibilities

• Supervise contact center agents and monitor performance.
• Coach agents to improve quality and adherence to scripts.
• Handle escalated customer issues and ensure timely resolution.
• Collaborate with departments to improve processes and service levels.

Skills

Bilingual: Spanish/English

Supervisory leadership

Communication skills

Coaching and development

Microsoft Office

Contact center metrics

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Contact center software

Job description

DATAMARK, Inc. is seeking a dedicated Bilingual Contact Center Supervisor to lead our El Paso team in delivering exceptional customer service. You will supervise agents, monitor performance, and drive coaching to ensure service levels are met.

You will collaborate with multiple departments to foster a positive work environment, implement process improvements, and elevate customer satisfaction through effective leadership and data-driven decisions.