Bilingual Consumer Loan Processor

SESLOC Credit Union; San Luis Obispo (CA); On-site; USD 29,000 - 37,000; Full time

Job summary

SESLOC Credit Union is seeking a detail‑driven Consumer Loan Processor dedicated to helping members reach their financial goals. In this role, you will interview applicants, process loan requests, verify income, review credit reports, and prepare documentation for branches and the contact center.

You will support specialized services, handle DMV paperwork, and coordinate with various teams to ensure smooth workflows.

Qualifications

• Minimum of a high school diploma or GED.
• 1–3 years of loan processing or related financial experience.
• Strong customer service and communication skills are required.
• Must be registered or eligible to register with the NMLS as a Mortgage Loan Originator and maintain annual registration.
• Credit union experience is a plus.

Responsibilities

• Interview applicants and help them choose the right loan products.
• Process loan requests, assemble documentation, and ensure accuracy.
• Review credit reports, verify income, and calculate debt-to-income ratios.
• Prepare loan documents for branches and the contact center.
• Support DMV paperwork and account transfers for specialized services.
• Provide outstanding member support over phone and email.
• Collaborate with branches and departments to ensure smooth workflows.
• Educate members by recommending helpful products and services.

Skills

Customer service

Attention to detail

Communication skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

At SESLOC, it is the people that make the place. Rooted in academics, and locally headquartered for over 80 years, we are the credit union with the funny name. But to us, financial dreams and goals are serious business.

Join a team that puts people first! SESLOC is looking for a detail‑driven, member‑focused Consumer Loan Processor who's passionate about helping members reach their financial goals.

What You'll Do

• Interview applicants and help them choose the right loan products


• Process loan requests, assemble documentation, and ensure accuracy


• Review credit reports, verify income, and calculate debt‑to‑income ratios


• Prepare loan documents for branches and the contact center


• Support specialized services like DMV paperwork and account transfers


• Provide outstanding member support over phone and email


• Collaborate with branches and departments to ensure smooth workflows


• Help educate members by recommending helpful products and services

Grow With Us

You’ll have opportunities to mentor new team members, expand your lending expertise, and contribute to our Credit Union's strong reputation.

What You Bring

• High school diploma or GED


• 1-3 years of loan processing or related financial experience


• Strong customer service skills


• Must be registered or qualify to register with the National Mortgage Licensing System & Register as a Mortgage Loan Originator (MLO) and maintain annual registration requirements.


• Credit Union experience is a plus!

Bilingual (English/Spanish) preferred

EOE

All job offers extended to final candidates at SESLOC Credit union are conditional pending the successful completion and acceptable results of background checks and signing an Arbitration Agreement as a condition of employment. Background checks include a bond check, a credit check, a criminal history check, reference checks. Signing an Arbitration Agreement is a condition of employment.

Salary: $21.92 - $27.40 per hour