Bilingual Consumer Lending Sales Specialist

Advance America, Cash Advance Centers, Inc.; Michigan; On-site; USD 35,000 - 60,000; Full time

Job summary

Advance America, a nationwide licensed financial services company operating over 800 locations, is seeking a Consumer Lending Sales Specialist (CLSS) to drive customer acquisition and deliver exceptional service while achieving branch sales goals.

This role emphasizes customer-focused sales, compliance with federal and state regulations, and collaboration within the team to grow the loan portfolio and promote responsible lending practices.

Qualifications

• Sales and/or customer service experience required, or equivalent.
• One year of experience in sales, retail, banking, or collections preferred.
• Strong math skills and cash handling ability.
• Professional verbal communication by phone and in person.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
• Deliver exceptional customer experience while managing growing consumer loan portfolio
• Present tailored financial solutions aligned with customer goals and needs
• Build and maintain strong customer relationships throughout the loan lifecycle
• Educate customers on loan terms, conditions, and product features
• Execute and track community marketing initiatives to generate growth
• Demonstrate company core values and purpose while building trust with customers and staff
• Support branch financial objectives and performance metrics
• Maintain strict adherence to company policies, state and federal regulations
• Ensure accurate cash controls and security procedures
• Maintain precise customer documentation and transaction records
• Conduct and document collection activities
• Follow Loss Prevention (LP) Standards
• Foster a positive team environment while supporting colleagues to enhance customer experience
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork

Skills

Customer service

Sales

Communication skills

Cash handling

Negotiation

Education

High School Diploma or equivalent

Some college

Job description

Advance America, a nationwide licensed financial services company operating over 800 locations, is seeking a Consumer Lending Sales Specialist (CLSS) to drive customer acquisition and deliver exceptional service while achieving branch sales goals.

This role emphasizes customer-focused sales, compliance with federal and state regulations, and collaboration within the team to grow the loan portfolio and promote responsible lending practices.