Bilingual Lending Sales Specialist - Customer Growth

Advance America, Cash Advance Centers, Inc.; Riverside (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Advance America, Cash Advance Centers, Inc. is hiring a Consumer Lending Sales Specialist to deliver exceptional customer service while meeting branch sales goals. The role requires attention to detail, strong communication, and a passion for sales and customer acquisition.

The CLSS will drive customer relationships, educate clients on loan terms, and support marketing and community initiatives. This position emphasizes compliance with regulations and collaboration within the team.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required.
• One year of experience in sales, retail, banking, or collections preferred.
• Strong math skills and professional verbal communication.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques.
• Deliver exceptional customer experience while managing growing consumer loan portfolio.
• Present tailored financial solutions aligned with customer goals and needs.
• Build and maintain strong customer relationships throughout the loan lifecycle.
• Educate customers on loan terms, conditions, and product features.
• Execute and track community marketing initiatives to generate growth.
• Demonstrate company core values and purpose while building trust with customers and staff.
• Support branch financial objectives and performance metrics.
• Maintain strict adherence to company policies, state and federal regulations.
• Ensure accurate cash controls and security procedures.
• Maintain precise customer documentation and transaction records.
• Conduct and document collection activities.
• Follow Loss Prevention (LP) Standards.
• Foster a positive team environment while supporting colleagues to enhance customer experience.
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork.

Skills

Sales experience

Customer service

Communication

Education

High School Diploma

Job description

Advance America, Cash Advance Centers, Inc. is hiring a Consumer Lending Sales Specialist to deliver exceptional customer service while meeting branch sales goals. The role requires attention to detail, strong communication, and a passion for sales and customer acquisition.

The CLSS will drive customer relationships, educate clients on loan terms, and support marketing and community initiatives. This position emphasizes compliance with regulations and collaboration within the team.