Bilingual Collections Specialist – Spanish-Speaking

Machol & Johannes, LLC; Denver (CO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package including medical, dental, vision, life and disability coverage

Flexible spending accounts and health savings account

401(k) plan and paid time off

Flexible scheduling

Annual bonus potential

Job summary

Machol & Johannes, LLC in Denver, Colorado seeks a BiLingual Collections Account Representative to manage consumer accounts effectively. This role requires maintaining client communications, processing debt recovery while adhering to legal regulations, and meeting performance goals.

The ideal candidate has 2 years of collections experience, is responsive under pressure, and preferably bilingual in Spanish. Offers a comprehensive benefits package including health and retirement plans, and opportunities for annual bonuses.

Qualifications

• 2 years of prior experience as a collections representative mandatory.
• Basic understanding of the U.S. legal process preferred.
• Experience with skip-tracing tools and strategies preferred.

Responsibilities

• Maintains inbound and outbound collection communications within client deadlines.
• Reviews consumer accounts and implements appropriate actions.
• Negotiates payment arrangements with consumers.

Skills

Ability to deescalate disgruntled callers and negotiate payment terms

Strong mental agility and decision making skills

Bi-lingual preferred (Spanish reading and speaking)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Machol & Johannes, LLC in Denver, Colorado seeks a BiLingual Collections Account Representative to manage consumer accounts effectively. This role requires maintaining client communications, processing debt recovery while adhering to legal regulations, and meeting performance goals.

The ideal candidate has 2 years of collections experience, is responsive under pressure, and preferably bilingual in Spanish. Offers a comprehensive benefits package including health and retirement plans, and opportunities for annual bonuses.