Bilingual Collections Specialist — In-Office, Guaynabo

Dr. Mylissa's Medical Boutique; Guaynabo (PR); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Hourly pay + commission

Paid training

Monthly commission

Full benefits (Health, dental, 401K)

Supportive team environment

Job summary

Account Control Technology in Guaynabo, Puerto Rico is seeking a bilingual Call Center Representative for an in-office, full-time role. Earn hourly pay plus monthly commissions with comprehensive training and full benefits.

Join a supportive team and contribute to collections and customer service initiatives. Responsibilities include phone conversations, updating records, skip tracing, and advising delinquent accounts while complying with applicable laws and company policies.

Qualifications

• High levels of ambition and motivation to grow their career.
• Experience in collections, customer service, sales, or related fields.
• Positive, friendly demeanor with good communication.

Responsibilities

• Speak with consumers by phone and manage written correspondence.
• Provide thorough account updates in computer files for each call.
• Skip-trace to locate consumer contact information.
• Counsel delinquent consumers to help meet payment obligations.
• Stay compliant with federal, state, and local laws.
• Follow company policies and procedures and suggest process improvements.
• Perform other duties as assigned by management.

Skills

Ambition

Customer service

Strong communication

Independent work

Tools

Computer skills

Job description

Account Control Technology in Guaynabo, Puerto Rico is seeking a bilingual Call Center Representative for an in-office, full-time role. Earn hourly pay plus monthly commissions with comprehensive training and full benefits.

Join a supportive team and contribute to collections and customer service initiatives. Responsibilities include phone conversations, updating records, skip tracing, and advising delinquent accounts while complying with applicable laws and company policies.