Bilingual Collections Specialist I — Growth Path

Resurgent Capital Services; Greenville (SC); Presencial; USD 28.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Monthly incentives

HSA contributions

On-site clinic

401(k) contributions

Tuition reimbursement

Casual environment

Descripción de la vacante

Resurgent Capital Services in Greenville, SC is seeking a full-time call center professional to assist account owners, answer inquiries, and negotiate payment arrangements. You will document interactions, maintain data accuracy, and ensure FDCPA compliance across systems.

We offer competitive pay of $20.00–$21.00 per hour, monthly incentives, and a comprehensive benefits package with on-site amenities and growth opportunities within a supportive team.

Formación

• Bilingual capabilities are required for daily interactions.
• Experience in call centers, customer service, collections, sales, or financial services is preferred but not required.
• Strong verbal and written communication skills are essential.
• Ability to stay calm, professional, and empathetic during challenging calls.
• Accurate documentation and data entry across systems.

Responsabilidades

• Assist account owners with inquiries and provide timely information.
• Collect, document, and update account information during calls.
• Negotiate payment arrangements and collect payments when applicable.
• Investigate account history and conversations to determine resolutions.
• Maintain data integrity and documentation across systems.
• Adhere to FDCPA and related compliance requirements.

Conocimientos

Bilingual

Call center experience

Communication skills

Empathy under pressure

Data entry accuracy

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Resurgent Capital Services in Greenville, SC is seeking a full-time call center professional to assist account owners, answer inquiries, and negotiate payment arrangements. You will document interactions, maintain data accuracy, and ensure FDCPA compliance across systems.

We offer competitive pay of $20.00–$21.00 per hour, monthly incentives, and a comprehensive benefits package with on-site amenities and growth opportunities within a supportive team.