Bilingual Collections Pro: English/Spanish, Uncapped Bonuses

Capital Management Services; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Uncapped monthly commission

Sign-on bonus

Medical, dental, and vision insurance

Paid time off

401(k) with company participation

Paid training

Job summary

Capital Management Services is hiring bilingual collections specialists fluent in English and Spanish in Buffalo, NY. Start at $18 per hour with uncapped monthly commission and a $150 sign-on bonus after 60 days.

Paid training begins soon, followed by full-time shifts with a mix of morning and afternoon hours. Two weeks of paid, hands-on training will prepare you for handling calls, setting up payment arrangements, and documenting activity while meeting performance and quality goals under FDCPA

Qualifications

• Bilingual in English and Spanish (oral and written).
• Experience in collections or call center is a plus.
• Familiarity with FDCPA and related regulations.

Responsibilities

• Handle inbound and outbound calls in English and Spanish on third‑party collection accounts.
• Explain payment options clearly and help set up manageable payment arrangements.
• Document account activity and payment commitments accurately.
• Meet performance and quality goals while adhering to FDCPA and applicable regulations.

Skills

Bilingual English/Spanish

Negotiation

Customer service

Attention to detail

Job description

Capital Management Services is hiring bilingual collections specialists fluent in English and Spanish in Buffalo, NY. Start at $18 per hour with uncapped monthly commission and a $150 sign-on bonus after 60 days.

Paid training begins soon, followed by full-time shifts with a mix of morning and afternoon hours. Two weeks of paid, hands-on training will prepare you for handling calls, setting up payment arrangements, and documenting activity while meeting performance and quality goals under FDCPA