Bilingual Collections Specialist (English/Spanish) — Fintech Growth

Clicklease; Draper (UT); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Clicklease in Draper, Utah is seeking a Collector II to maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will handle customer conversations, analyze financial situations, and work toward measurable performance goals.

You’ll join the Collections team focused on balancing customer experience with business outcomes, ensuring compliance, documentation, and achievement of performance metrics.

Qualifications

• 2+ years of customer contact experience.
• 1+ year of collections or account resolution experience.
• Bilingual in English and Spanish.

Responsibilities

• Manage a portfolio of delinquent customer accounts.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Skills

Customer service

Negotiation

Account resolution

CRM software

Education

High school diploma

Tools

CRM system

Job description

Clicklease in Draper, Utah is seeking a Collector II to maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will handle customer conversations, analyze financial situations, and work toward measurable performance goals.

You’ll join the Collections team focused on balancing customer experience with business outcomes, ensuring compliance, documentation, and achievement of performance metrics.