Bilingual Collections & Recovery Specialist II

Clicklease; Draper (UT); On-site; USD 60,174,000 - 68,770,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision insurance

HSA and FSA options

401(k) with company match

Short-term & long-term disability and

Paid time off and holidays

Paid maternity leave

Job summary

Clicklease in Draper, UT, is seeking a Collector II to manage delinquent accounts, negotiate repayment plans, and maintain documentation with a focus on compliance. You will work on a portfolio in a growing fintech environment, addressing customer concerns and driving recoveries while meeting performance targets.

The role requires 2+ years in customer contact, familiarity with collections, and bilingual English/Spanish skills.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer contact experience.
• 1+ year of collections or account resolution experience.
• Experience using CRM or similar systems.

Responsibilities

• Manage a portfolio of delinquent customer accounts.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Skills

Customer contact experience

Bilingual English and Spanish

Detail oriented

Education

High school diploma or equivalent

Tools

CRM software

Job description

Clicklease in Draper, UT, is seeking a Collector II to manage delinquent accounts, negotiate repayment plans, and maintain documentation with a focus on compliance. You will work on a portfolio in a growing fintech environment, addressing customer concerns and driving recoveries while meeting performance targets.

The role requires 2+ years in customer contact, familiarity with collections, and bilingual English/Spanish skills.