Bilingual Collections Representative

DigniFi; Grapevine (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

16 Days PTO per year

12 Paid Holidays

80% Employer-Paid Health Premiums

Long-term Disability Insurance

Basic Life Insurance

Paid Parental Leave

401k Matching

Job summary

DigniFi is seeking a Collections Specialist to join our in-office team in the Dallas/Fort Worth area. You will contact delinquent customers, perform collections calls, and manage account adjustments and reconciliations.

The role requires experience in consumer loans and collections, knowledge of FDCPA/CFPB, and strong communication skills. Responsibilities include handling payments, skip tracing, and coordinating with the sales team to resolve discrepancies.

Qualifications

• Knowledge of FDCPA and CFPB
• Bilingual is a plus
• Strong communication and analytical abilities
• Ability to work in a small team and in a fast-paced environment

Responsibilities

• Contact delinquent customers and make collection calls in a fast-paced, goal-oriented department.
• Place calls using a Dialer as well as manually dialing.
• Provide customer service regarding collection issues and process payments, adjustments, and reconciliations.
• Monitor and maintain assigned accounts, perform account adjustments and reconciliations.
• Work to reduce delinquency and communicate with sales on timelines.
• Set up repayment plans and process payments via credit cards or ACH as requested.
• Locate customers using skip tracing methods approved by management.
• Handle calls and emails from customers and partners related to applications and payments.

Skills

Collections experience

Analytical skills

Multitasking

Verbal & written communication

Job description

About DigniFi:

DigniFi is a mission-driven company who’s Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more.

About the Role:

The ideal candidate for this position will have the experience/skills listed in this job description as well as be flexible and have a hardworking approach. This individual should be able to work independently as well as within a team and can manage and execute projects with minimal management supervision.

What You’ll Do:

• Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
• Place calls using a Dialer as well as manually dialing.
• Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments, and resolving client discrepancies.
• Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations.
• Accountable for reducing delinquency for assigned accounts.
• Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
• Ensure all customer demographic information is correct including addresses, phone numbers and which contact method each customer prefers.
• Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer.
• Locate customers using skip tracing methods approved by management
• Handle calls and emails from customers and partners related to applications and payments.

Who You Are:

• Experience in consumer loans and collections
• Minimum of 2 + years’ experience in collections
• Knowledge of Fair Debt Collections Practices Act (FDCPA), and Consumer Financial Protection Bureau (CFPB)
• Bilingual is a plus
• Strong analytical skills
• Ability to multitask
• Excellent verbal and written communication skills
• Recovery and Collections experience preferred
• Ability to work in a small team
• Willing to work Saturdays

Why You’ll Love Working at DigniFi:

• Supportive leadership facilitating and mentoring your career growth
• Founded to aid people when they unexpectedly need help… responsible, respectful and transparent access to a better financial future for our customers
• Excellence-driven organization that values work/life balance
• We’re a tight-knit team that values collaboration and genuinely loves working together
• Ultimate workplace flexibility

What’s In It for You:

• Accrue 16 Days of PTO per year
• 12Paid Holidays
• 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
• Long-term Disability Insurance
• Basic Life Insurance
• Paid Parental Leave
• Matching 401k

Where You Will Work:

This position is in-office. Applicants must reside in Dallas/Fort Worth metro area.

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also stride to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at DigniFi.

DigniFi is not considering candidates who require visa sponsorship or visa transfer at this time.