Bilingual Collections Manager & Team Coach

Aqua Finance; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Aqua Finance is seeking a Collections Manager to oversee a team of collection agents and drive performance toward delinquency targets. You will monitor trends, coach staff, ensure accurate account records, and enforce company policies across the department.

Responsibilities include coordinating with leadership, utilizing performance tools, reviewing accounts for trends, and supporting month-end activities. Strong communication and bilingual skills bolster customer outcomes in a fast-paced

Qualifications

• Bachelor’s degree in related field, or commensurate work experience required
• 5 years of Collections and/or Customer Service experience in increasingly elevated roles required
• 2 years of collection people management experience required
• Bilingual (English and Spanish) candidate preferred
• Financial industry experience preferred
• Attention to detail and accuracy required
• Excellent verbal and written communication skills required
• Proficient in the utilization of Microsoft Office Suite
• Ability to thrive in a fast paced work environment

Responsibilities

• Manage a team of collections agents, providing guidance, support, and training to ensure they meet performance metrics and adhere to company policies and procedures
• Leverage Cresta and other performance monitoring tools to identify trends, evaluate call quality, support employee development, and drive continuous improvement initiatives
• Review accounts to spot collection trends, dealer issues and orchestrate a plan for resolution
• Help complete month end duties
• Investigate, resolve, and respond to escalated issues
• Partner with nearshore leadership to maintain alignment in training, performance expectations, collection strategies, and operational best practices to ensure consistent customer experience
• Perform other duties, projects, and responsibilities as assigned

Skills

Attention to detail

Excellent verbal and written comms

Bilingual English/Spanish

Education

Bachelor’s degree or commensurate work experience

Tools

Microsoft Office Suite

Job description

Aqua Finance is seeking a Collections Manager to oversee a team of collection agents and drive performance toward delinquency targets. You will monitor trends, coach staff, ensure accurate account records, and enforce company policies across the department.

Responsibilities include coordinating with leadership, utilizing performance tools, reviewing accounts for trends, and supporting month-end activities. Strong communication and bilingual skills bolster customer outcomes in a fast-paced